LiSA – Learning Intelligence for Smart Assistance, is more than an assistant—it’s the next evolution of travel technology integrated seamlessly within the otti SaaS platform. Designed to streamline booking, manage itineraries, and provide real-time updates, LISA personalizes the travel experience, making it effortless and efficient for both solo travelers and businesses.
LiSA harnesses the power of advanced Natural Language Processing (NLP) to transform the way PNR data is managed. Through semantic parsing, it accurately extracts and interprets complex passenger information and special service requests, ensuring no detail goes unnoticed. With dynamic fields identification, LiSA adeptly recognizes additional data points that may vary by airline or region, enhancing the richness of the travel experience. Furthermore, its intelligent data normalization capability streamlines information from various GDS systems, delivering a consistent structure that minimizes errors and reduces the need for manual oversight. Experience a new era of data management with LiSA, where every detail matters.
Semantic Parsing
AI can use NLP to extract and interpret complex or unstructured data from PNRs, such as passenger information, special service requests (SSRs), meal preferences, seat assignments, and more.
Dynamic Fields Identification
AI can detect and parse additional data points that may not be structured in a standard format or may vary depending on the airline or region. For example, loyalty points, travel companions, or itinerary changes can be dynamically recognized and processed.
Intelligent Data Normalization
AI can normalize data from multiple PNR formats across different GDS systems (e.g., Amadeus, Sabre, Travelport) into a consistent structure, reducing errors and manual intervention.
From automated rebooking to effortless document generation, LiSA seamlessly handles the complexities of modern travel with ease. Whether it’s managing special service requests or streamlining customer support, LiSA is built to provide faster, smarter, and more personalized solutions for every journey.
Automated Rebooking with Smart Suggestions
When flights are canceled or delayed, LiSA steps in. It analyzes PNR details and customer preferences to suggest alternative flights instantly, removing the stress of rebooking and getting your customers back on track—faster than ever.
Effortless Document Generation
Say goodbye to manual work. LiSA automatically creates and sends confirmation emails, e-tickets, and detailed itineraries based on parsed PNR data. It’s quick, reliable, and requires no human input.
SSR (Special Service Request) Automation
LiSA identifies SSRs like wheelchair requests or special meal orders directly from the PNR and takes action immediately. Your customers receive personalized, hassle-free service without missing a beat.
Stay informed and in control with LiSA’s real-time updates and proactive alerts. By seamlessly integrating PNR data with flight status APIs, LiSA ensures that passengers and agents receive timely information on delays, cancellations, and gate changes. Enjoy peace of mind as you navigate your travel plans, with notifications for check-ins and boarding reminders keeping you on track. With LiSA, managing your itinerary has never been easier.
Instant Flight Status Updates
LiSA connects PNRs with real-time flight status APIs, delivering up-to-the-minute information on delays, cancellations, and gate changes to passengers and agents.
Proactive Travel Alerts
Receive timely notifications for upcoming check-ins and boarding reminders, ensuring you’re always aware of any changes to your itinerary.
Seamless Itinerary Management
LiSA generates alerts based on PNR data, allowing passengers to navigate their travel plans with ease and confidence.
At otti, we believe the future of travel is here—and with LISA, it’s smarter, faster, and more intuitive than ever.
With LiSA powered by otti SaaS, our advanced AI transforms your travel data into actionable insights, personalized experiences, and seamless automation. LiSA learns from every interaction, generating intelligent solutions and optimizing workflows to help businesses enhance efficiency, deliver tailored services, and drive customer engagement—unlocking new ways to connect with travelers and accelerate your ROI.
Otti’s natively embedded AI seamlessly integrates into your workflows, delivering intelligent automation and smarter decision-making at every step.
Otti’s Predictive Analytics uses AI to forecast flight prices, delays, and ancillary services, helping you make smarter, real-time travel decisions for seamless journeys.
Otti’s AI-driven Personalization and Insights deliver tailored travel recommendations, recognizing customer preferences and enhancing every booking experience.
With otti’s AI-powered Fraud Detection and Security, safeguard your bookings by detecting unusual patterns and ensuring compliance with privacy regulations—keeping your travel data secure and protected.
Experience travel reimagined with LiSA, your intelligent travel companion. From effortless bookings to real-time insights, it’s travel made smarter, faster, and more intuitive.
Everything is Connected